How do you make the leashes?
All leashes are hand made here in Northern California. The rope is manufactured at a climbing rope facility, and then hand knotted and sewn for extra durability. The assembly is completed with a Metolius locking carabiner and shipped to your home ready for your pup to go adventuring!
Do you really donate a pound of food for every order placed?
Yes we do!! We believe more than anything in choosing adoption. There are millions of homeless dogs waiting for you to pick them to join your Wolfpack.
Each month we'll choose a shelter or rescue group to donate to that month. Tag your favorite shelter or rescue group to let them know. If you are interested in applying for a future month please fill out an application telling us a bit more about your shelter or rescue:
Lifetime warranty? For real?
Yes - as long as you use the leash like you would use any other leash! As all of us dog owner know, a dog can chew though anything they put their mind to, so as long as you're not giving the leash to your dog as a chew toy, we can guarantee it'll last forever. Any leash that shows obvious signs they've been left alone chewing on the leash we cannot cover as it clearly does not fall within the normal use intention stated above!
How much does shipping cost?
Deliveries anywhere in the U.S. costs $5. However, shipping to the U.S. or Canada is free if your order is over $50! International shipping is $10.
Where do you ship to?
We ship worldwide! All orders are insured against loss, damage, and shortage before they are shipped so you can purchase with confidence!
How long does shipping take?
Orders placed from the US usually take 3 - 5 business days. If you placed an international order it can take up to 14 business days, but sometimes longer if the package gets stuck in your countries’ customs, so please be patient!
I don’t see a certain color or length for sale anywhere on your site, do you have it for sale?
Unfortunately, the only products we have for sale are all up on the site. If you do not see it for sale, we don’t have any! We always announce new and back-in-stock colors on Instagram, so be sure to follow us @wolfpacksupply!
Do you do wholesale orders?
Yes! Send us a message at firstname.lastname@example.org and we can chat further about our options.
What is your return policy?
If your dog should decide they don't like their leash we have a 30 day return policy. The leash must still be in NEW condition. Please email email@example.com for return instructions.
My leash is filthy! Can I wash it?
Yes you can! Wash the rope by hand in your bathtub or a large bucket. Do NOT put your rope in a washing machine. Use warm water and mild soap (not detergent). Thoroughly swish the rope around, then drain the dirty water. Repeat until the water runs clean. Hang to dry, uncoiled, away from direct sunlight.